FREQUENTLY ASKED QUESTIONS
No you don’t have to buy all kitchen utensil available to have a functional kitchen. Your kitchen utensil need will depend on your frequency of cooking, type of meal prepared and the size of prepared meals.
For an ideal kitchen, we recommend storage that contributes to a clean and a neatly arranged kitchen without taking up much space for easy movement during meal preparation and family times.
You decide what your kitchen needs are based on your kitchen space, cooking need and budget.
Not for now. We will send notifications via our website and social media handles when we commence kitchen remodelling service..
Not for now. We will definitely notify you through our website and social media handles when we commence kitchen design service..
Simply send us a mail detailing the specifics of what you want and we will revert informing you of the availability of the product and delivery timeline.
Yes we do. Simply send us a mail or chat us up. And we will revert within 24 hours
At Kitchessence, the specific product you order is what you will receive. We have put processes and systems in place to eradicate shipping the wrong item to customers.
We allow only prepaid orders so as to continue to provide you with top quality products and services as well as ensure timely delivery of products.
The products you order from us will get to you in perfect condition because we ensure products are well packaged to withstand shipping processes.
Of course you can. Kindly note that orders are ready for pick up 24 hours after making online payment. Kindly visit our CONTACT US PAGE for information about our store.
- For Lagos, we deliver within 36 Hours.
- For Abuja, Portharcourt,
- Abeokuta and Ibadan, we deliver within 48 Hours.
- For other cities, we deliver within 3 business days
Kindly see the answer to questions 11 and 12 above.
Our payment platform is secure because we use Paystack which provides the easiest and most reliable payment solution for businesses anywhere in the world.
Of course, you can make a return. Our return policy is easy. Kindly find it on our return policy page
Kindly visit ( return policy page ) For a detailed information on our return policy.
You initiate a return for a qualified item by simply sending an email to firstname.lastname@example.org detailing the product details and the reasons for return. You will receive a response on the pickup of the item if it qualifies for a return.
Kitchessence bears the cost of shipping back the return item with no expense charged to you.
The options available are:
- We change the product in case of manufacturers default or
- Exchange it for another product of your choice or
- Send you a refund or
- Offer you a store credit to be used within 30 Days.
You will be refunded within 7 working days of receipt of the returned item.
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