Our return policy is as simple as ABC.
At Kitchessence shipping return from anywhere within Nigeria is always free.
You can initiate a return within 15 days of receipt of ordered items.
If you have received defective, damaged or incorrect merchandise, please contact us directly within 24 hours of receipt of item(s).
You can return the product or exchange the product for another one, be it similar or not or use your refund as store credit for future purchase.
Any product you return must be in the same condition you received it, unused and in the original packaging with the seals, tags and accessories fully intact, (including the security tag, if applicable).
For electrical appliances, return as a result of electrical fluctuations or non-adherence to manufacturers’ instruction or mishandling will not qualify for a refund.
Returned products that do not satisfy or meet these requirements will not qualify for a refund or product exchange or store credit.
Get your refund within 7 working days of our receiving the eligible returned item.
You also have the option to exchange an eligible item instead of returning it for a refund.
Or, as a store credit that should be used within 30 days of our receiving the returned item.
Ready to start your easy self-service return?
Please send us an email by clicking here
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